Legal

Privacy Policy

Information We Collect

When you reach out to RestoPros of Central Maryland through our website, we collect the information you provide directly, such as your name, phone number, email address, property address, and a description of the damage or service you’re requesting. If you call or email us instead of using a form, we retain the same type of information from that conversation. Our site also uses basic analytics tools that record general visitor behavior, such as pages viewed and approximate location by city or region, but this data is not tied to your identity unless you’ve also submitted a form.

How We Use Your Information

We use the information you provide to respond to inquiries, schedule inspections or estimates, and coordinate the mitigation or repair work you’ve requested. If your loss involves an insurance claim, we may use your information to prepare documentation such as photos, moisture readings, and scope notes that support your claim. We do not use your contact information for unrelated marketing campaigns or sell it to third parties.

We share your information only when necessary to deliver the service you’ve requested or when you’ve authorized us to do so. The most common example is coordinating directly with your insurance carrier or adjuster during a claim, which we only do with your permission. We may also share limited information with subcontractors or specialists if a job requires expertise outside our scope, such as asbestos testing or structural engineering. We do not sell, rent, or trade visitor information to data brokers or advertisers.

Data Retention

We retain project-related information, including job documentation and insurance correspondence, for as long as reasonably necessary to support warranty claims, billing records, and legal or insurance requirements. General inquiry information that doesn’t result in a scheduled job is retained for a shorter period and removed when it’s no longer needed.

Your Rights

If you are a California resident, you have rights under the CCPA, including the right to know what personal information we’ve collected, to request deletion of that information, and to opt out of any sale of personal information, though we do not sell personal information in the first place. Because RestoPros of Central Maryland operates solely within the United States and does not knowingly collect data from visitors in the European Union, the GDPR generally does not apply to our operations, but we still handle all visitor information with the same care described on this page. To make a request regarding your information, contact us using the details below.

Security

We take reasonable precautions to protect the information submitted through our website and stored in our systems, including limiting access to staff who need it to perform their jobs. No method of transmission or storage is completely secure, so we can’t guarantee absolute protection, but we treat your information as something worth safeguarding.

Contact Us

If you have questions about this privacy policy or how your information is handled, you can reach RestoPros of Central Maryland at [email protected] or (240) 261-1639.